Parasol PC Ltd. is committed to providing its customers with exceptional service that meets and exceeds their expectations.

Service Characteristics:

1. Qualified Expertise: Delivering professional service through skilled personnel with advanced, up-to-date knowledge.
2. Service (SLA): Ensuring service availability as agreed upon with the customer.
3. Timeliness: Making every effort to provide prompt and timely service.
4. Customer Care: Handling customer inquiries with diligence and professionalism.

To maintain these service standards, the company prioritizes training and the continual development of its employees, ensuring they stay current with the latest technological advancements.

Parasol PC Ltd. is dedicated to the constant improvement of its service quality by regularly assessing customer needs and expectations.

Employee-Centric Approach:

The company recognizes its employees as its most valuable resource for delivering quality service. To support this, it focuses on:

1. Employee Involvement: Encouraging active participation from all team members.
2. Motivation and Satisfaction: Creating a work environment that motivates and inevitably satisfies our employees.
3. Continuous Learning: Providing opportunities for ongoing professional development.
4. Excellence: Cultivating a supportive and excellence-driven workplace culture.

Parasol PC Ltd. also expects its employees to actively contribute to the continuous improvement of service standards, and by doing so, ensuring the company's commitment to excellence remains unwavering.